Shipping Policy

Effective Date: July 1, 2013
Last Updated: July 1, 2013

At GB-BIKE, we work to provide a reliable and convenient shipping experience for every order. This Shipping Policy explains our order processing, shipping, delivery, and related procedures.

1. Order Processing

Orders are generally processed after payment has been successfully received and verified.

Please allow 1–3 business days for order processing before your order is shipped.

Orders placed on weekends or U.S. holidays may begin processing on the next business day.

During periods of high order volume, promotional events, or unexpected circumstances, processing may take longer than the estimated timeframe.

2. Shipping Areas

We currently ship eligible products to customers within the United States.

Shipping availability may vary depending on the product, destination, and carrier restrictions.

If a particular product cannot be shipped to your location, this will be communicated before the order is fulfilled.

3. Shipping Methods and Delivery Times

Available shipping methods and estimated delivery times will be displayed during checkout when applicable.

Estimated delivery times generally begin after the order has been processed and handed over to the carrier.

Delivery estimates may vary depending on:

Destination
Shipping method
Product availability
Carrier operations
Weather
Holidays
Peak shipping periods
Other circumstances beyond our reasonable control

A delivery estimate is not a guaranteed delivery date unless expressly stated otherwise.

4. Shipping Costs

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Shipping costs may vary depending on:

Product
Order size and weight
Destination
Shipping method
Promotional offers

Any applicable shipping promotion will be subject to the terms displayed at the time of purchase.

5. Tracking Information

Once your order has been shipped, we may provide a tracking number by email.

Tracking information may take some time to become active after the carrier receives and scans the package.

You can use the tracking information provided to monitor the progress of your shipment.

6. Delivery Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully check your:

Full name
Street address
Apartment or unit number
City
State
ZIP code
Phone number

GB-BIKE is not responsible for delays, additional shipping charges, or delivery problems caused by incorrect or incomplete shipping information provided by the customer.

If you notice an incorrect address after placing an order, please contact us as soon as possible at support@GB-BIKE.com.

We cannot guarantee that an address can be changed after an order has entered the fulfillment or shipping process.

7. Delayed or Lost Packages

If tracking information shows that a package is delayed, customers should first review the latest carrier tracking information.

If a package appears to be lost or has not received a tracking update for an extended period, please contact us at:

support@GB-BIKE.com

We may work with the carrier to investigate the shipment and determine the appropriate resolution.

8. Delivered but Not Received

If tracking information indicates that your package was delivered but you cannot locate it, please:

Check around your property and other delivery locations.
Ask household members, neighbors, or building management.
Check the carrier’s delivery information.
Contact the carrier if necessary.
Contact GB-BIKE if the package still cannot be located.

We may request additional information or documentation when investigating a delivery issue.

9. Damaged Packages

If your package arrives visibly damaged, please take photographs of the package and product before discarding the packaging materials.

Contact support@GB-BIKE.com as soon as possible and provide:

Order number
Description of the damage
Photographs of the shipping package
Photographs of the damaged product

This information may help us investigate the issue with the carrier and determine the appropriate resolution.

10. Multiple Packages

An order containing multiple products may be shipped in separate packages.

You may receive multiple tracking numbers and packages at different times.

This does not necessarily mean that an item is missing from your order.

11. Shipping Restrictions

Certain electric vehicles and lithium-ion battery products may be subject to transportation restrictions or carrier requirements.

Shipping options may therefore vary by product and destination.

We reserve the right to modify, restrict, or cancel shipment to locations where transportation is not available or where applicable laws or carrier requirements prevent delivery.

12. Taxes, Duties, and Additional Charges

Applicable taxes, duties, fees, or other charges may depend on the destination and the circumstances of the order.

Where applicable, such charges may be displayed during checkout or otherwise communicated to the customer.

Customers are responsible for charges that are legally required to be paid by the purchaser.

13. Shipping Policy Changes

GB-BIKE may update this Shipping Policy from time to time to reflect changes in our shipping methods, carriers, business practices, or applicable requirements.

The updated policy will be posted on this page with a revised “Last Updated” date.