Return & Refund Policy
Effective Date: July 1, 2013
Last Updated: July 1, 2013
At GB-BIKE, we want you to be satisfied with your purchase. This Return & Refund Policy explains the conditions and procedures for returning products purchased through https://gb-bike.shop/.
1. 30-Day Return Policy
You may request a return within 30 days of the date your order is delivered.
To be eligible for a return, the product must:
- Be purchased directly from GB-BIKE
- Be returned within 30 days of delivery
- Be in its original condition
- Include the original accessories, charger, manuals, and included components
- Be securely packaged for return shipment
- Not show excessive signs of use, damage, modification, or abuse
For electric scooters, e-bikes, and electric motorcycles, we strongly recommend that you contact us before shipping any product back.
Unauthorized returns may not be accepted.
2. Products That Are Not Eligible for Return
Returns may be refused or a refund may be reduced when a product has:
- Significant scratches, dents, or cosmetic damage caused after delivery
- Signs of accident or misuse
- Unauthorized modifications
- Missing accessories or components
- Missing original packaging where reasonably necessary for safe transportation
- Water or liquid damage
- Damage caused by improper charging or storage
- Excessive wear resulting from use
- Damage caused by failure to follow product instructions
Normal wear and tear is not considered a manufacturing defect.
Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law.
3. Before Returning Your Product
Before sending a product back, please contact us at:
Please provide:
- Order number
- Customer name
- Email address used for the order
- Reason for the return
- Photos or videos when relevant
Our customer service team will review your request and provide return instructions if the return is approved.
Please do not send a product to our business address unless instructed to do so.
4. Return Shipping Costs
Unless the return is caused by a defective, damaged, incorrect, or materially different product, the customer may be responsible for the cost of return shipping.
For approved returns caused by a product defect, shipping damage, incorrect item, or fulfillment error, GB-BIKE will work with the customer to determine an appropriate return or replacement solution.
Because electric scooters, e-bikes, and electric motorcycles can be large and heavy, return shipping costs may be substantial.
We recommend contacting us before arranging transportation.
5. Damaged Products
Please inspect your package and product promptly after delivery.
If your product arrives damaged, please contact us at support@GB-BIKE.com as soon as reasonably possible.
Please provide:
- Order number
- Photos of the shipping box
- Photos of the product
- Photos of the damaged areas
- A description of the damage
Do not discard the original packaging until the issue has been reviewed.
Depending on the circumstances, we may offer a repair, replacement, partial refund, or full refund.
6. Incorrect or Missing Items
If you receive the wrong product or an item is missing from your order, contact us at:
Please include your order number and photographs of the items received.
We will investigate the issue and provide an appropriate solution.
7. Defective Products
If you believe your product has a manufacturing defect, contact us before attempting to repair or modify the product.
Depending on the nature of the issue, GB-BIKE may provide:
- Troubleshooting assistance
- Replacement parts
- Repair assistance
- Product replacement
- Refund, where applicable
Products damaged through accidents, misuse, unauthorized modifications, improper maintenance, or failure to follow safety instructions may not qualify as defective.
8. Returns After Use
Because electric vehicles are safety-sensitive products, we may inspect returned products before approving a refund.
A product that has been substantially used, modified, damaged, or altered may not qualify for a full refund.
If a returned product has excessive wear or damage, we may deduct reasonable costs associated with the loss in value to the extent permitted by applicable law.
9. Refunds
Once an approved return has been received and inspected, we will determine whether the product qualifies for a refund.
If approved, the refund will generally be issued to the original payment method.
The amount of the refund may depend on:
- Condition of the returned product
- Reason for the return
- Applicable shipping charges
- Missing accessories or components
- Any permitted reduction in value caused by customer handling beyond what is reasonably necessary to inspect the product
Where a refund is required because GB-BIKE cannot fulfill an order as promised, we will provide the applicable refund in accordance with applicable law.
10. Refund Processing Time
After an approved return has been inspected, we will generally initiate the applicable refund within 5–7 business days.
After the refund is issued, the time required for the funds to appear in your account may depend on your bank, credit card company, or payment provider.
GB-BIKE does not control the processing time of your financial institution.
11. Order Cancellation Before Shipment
If you wish to cancel an order before it has shipped, contact us as soon as possible at:
We will make reasonable efforts to accommodate cancellation requests received before fulfillment or shipment.
Once an order has entered the fulfillment or shipping process, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.
If we cannot ship an order within the applicable promised timeframe, applicable law may require us to provide a cancellation and refund option.
12. Exchanges
We may offer exchanges for defective, damaged, or incorrect products depending on availability and the circumstances of the request.
For a different model, color, or product selection, the customer may be required to return the original product and place a new order.
13. Warranty Claims
A product issue does not necessarily require a return.
Depending on the circumstances, warranty service may include troubleshooting, replacement parts, repair, or replacement.
Please contact:
for warranty assistance.
14. Final Sale Products
Certain clearance, promotional, or specially marked products may be designated as Final Sale and may not be eligible for return except where required by applicable law.
Any applicable final-sale restriction will be disclosed before or at the time of purchase.
15. Refunds for Undeliverable Orders
If an order cannot be delivered because the customer provided an incorrect or incomplete address, refused delivery, or otherwise caused the shipment to be returned, we may deduct applicable return shipping or other reasonable costs from the refund to the extent permitted by applicable law.
This does not apply where the delivery problem was caused by GB-BIKE or the carrier.
16. Fraudulent or Unauthorized Transactions
If an order is identified as potentially fraudulent or unauthorized, GB-BIKE may delay, cancel, or investigate the transaction.
If an order is canceled before shipment, any applicable refund will be processed according to the circumstances and applicable law.
17. How to Request a Return
To request a return, please contact:
GB-BIKE Customer Support
Email: support@GB-BIKE.com
Please include:
Order Number:
Name:
Email:
Product:
Reason for Return:
Photos/Videos: If applicable
Our team will review your request and provide further instructions.
18. Contact Information
GB-BIKE
1362 Fannie Street
Houston, Texas 77099
United States
Email: support@GB-BIKE.com
We recommend contacting us before returning any product so that we can provide the correct return instructions.
19. Policy Updates
GB-BIKE may update this Return & Refund Policy from time to time to reflect changes in our business practices, products, services, or applicable laws.
Any updated version will be posted on this page with a revised “Last Updated” date.
Effective Date: July 1, 2013
